Terms & Conditions

By Purchasing from Belle Lux, you acknowledge and agree to the following

All Products are intended to be used only as described and in accordance with any care, safety, and usage instructions provided.
As many of our products are handmade, slight variations in colours, scent, size, pattern placement, and finish may occur and are not considered defects.
Customers are responsible for reading all product descriptions, ingredients, materials, and care instructions prior to purchase and use.
Body care products, perfumes, room deodorisers, hair detanglers, perfumes, body wash, lip gloss, reed diffuses, and fragranced products should be used as directed. Discontinue use immediately if irritation or adverse reaction occur. We recommend patch testing where appropriate.
keep all fragrances, body products, room sprays, reed diffusers and other products out of reach of children and pets.
Heat resistant products including counter protector mats, bowl cozies or other items similar are designed to provide heat resistance only and are not heat proof. Customers must exercise caution, test products before regular use, and never place products directly in contact with open flames, stovetops, heating elements, or use them in any manner inconsistent with their intended purpose.
Handcrafted textile products should be used and cared for in accordance with the supplied care instructions as per digitally on website. Belle Lux is not responsible for damage resulting from misuse, improper care, or use outside of the products intended purpose.
Product colours may vary slightly due to screen settings, photography, and manufacturing variations.
Once your order has been purchased, any changes by the customer to add or increase size in product will occur extra charges and/or postage if required.
To the maximum extent permitted by Australian law, Belle Lux accepts no liability for loss, damage, injury, or adverse outcomes resulting from misuse, improper handling, failure to follow instructions, or use of products outside their intended purposes.
Nothing in this disclaimer excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law

Returns Policy

Returns & Refunds Policy

At Belle Lux, we take pride in offering beautiful, quality products and want you to feel confident shopping with us.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect selections or unwanted purchases. This includes jewellery, fragrances, handmade products and clearance items.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible with your order number, a description of the issue and photographs where available.

We will assess the issue and work with you to provide an appropriate remedy in accordance with Australian Consumer Law. Australian Consumer Law Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement or refund if a product fails to meet these guarantees. For a major failure, you are entitled to choose a refund or replacement, subject to applicable law.

Nothing in this policy limits or excludes your statutory consumer rights.

Return Shipping

Where a product fails to meet a consumer guarantee and you are entitled to a remedy, reasonable return shipping costs will be handled in accordance with Australian Consumer Law. Contact Us For assistance with returns or refunds, please contact Belle Lux through our website at www.bellelux.com.au.

Shipping & Delivery Policy

At Belle Lux, we carefully prepare and package every order to ensure your purchases arrive safely.

Order Processing & Handling Times

Ready-to-Ship Products

In-stock orders are generally processed and dispatched within 0–3 business days, with same-day dispatch where possible.

Custom-Made & Personalised Orders

Please allow up to 7 business days for handling and preparation before dispatch.

Handling times do not include shipping transit times.

Australia-Wide Shipping

Once dispatched, Australian orders are estimated to arrive within 1–8 business days, depending on the destination and delivery service.

Belle Lux uses Australia Post for shipping. Delivery estimates are not guaranteed, and delays may occur due to postal networks, weather, peak periods or other circumstances outside our direct control.

While Australia Post manages parcel transit, Belle Lux will assist customers with delivery enquiries and missing parcels.

Tracking Information

A tracking number will be provided once your order has been dispatched so you can monitor its delivery progress.

Local Delivery

Local delivery is offered where available and is subject to Belle Lux's availability and delivery schedule.

Customers who select local delivery acknowledge that delivery dates and times are arranged by Belle Lux and cannot be guaranteed for a specific day or time.

We will contact customers to coordinate a suitable delivery arrangement.

If a customer requires their order by a particular time, we recommend contacting Belle Lux before placing an order to confirm whether this can be accommodated.

Local Pickup

Customers who select local pickup will be contacted when their order is ready to collect.

Pickup is by prior arrangement only.

Shipping & Delivery Charges

Applicable shipping or local delivery charges are displayed at checkout before payment is completed.

Lost or Missing Parcels

If your parcel is significantly delayed, lost or has not arrived, please contact Belle Lux so we can assist with investigating the issue and arranging an appropriate resolution.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

For delivery enquiries, please contact Belle Lux through www.bellelux.com.au.

Thank you for supporting Belle Lux. Every order is prepared with care and appreciation.

**IMPORTANT INFORMATION**

IF YOUR BOX WHEN OPENED HAS LEAKED, PLEASE RETURN IMMEDIATELY WITH THE ITEMS INSIDE TO THE POST OFFICE SO THEY CAN PUT A CLAIM IN ON YOUR BEHALF FOR A REFUND OF YOUR ORDER WITH A COPY OF YOUR ORDER - BELLE LUX CANNOT CLAIM ON YOUR BEHALF - BELLE WILL ALWAYS USE APPROPRIATE PACKAGING - PLEASE KEEP THE PACKAGING INTAKE FOR PROOF OF CORRECT HANDLING X